🛒 General Conditions of Sale (GCS)

Last updated: 01/2025

1️⃣ Application of the Conditions

These General Conditions of Sale (GCS) exclusively govern the contractual relations between:
✅ Media Discount 77 (trade name: Poké-Geek ), SASU company with capital of €1,000 , registered with the Meaux Trade and Companies Register under number 834 277 857 , with its registered office at 1 Rue des Peupliers, 77177 Brou-sur-Chantereine, France .
✅ The Customer , any natural or legal person making a purchase on the poke-geek.fr website.

By confirming an order, the customer acknowledges having read and accepted these General Terms and Conditions without reservation . The customer also declares that they have the legal capacity to enter into a contractual commitment.

2️⃣ Products & Availability

🔹 Products sold : Poké-Geek offers a wide range of trading cards, board games, goodies and derivative products from the worlds of Pokémon, Magic, Yu-Gi-Oh! and Geek culture.

🔹 Product information : In accordance with Article L111-1 of the French Consumer Code , we strive to describe and illustrate our products accurately. However, the visuals are given for informational purposes only and may differ slightly from the delivered product.

🔹 Availability :

• Products in stock are shipped within 24 to 72 hours after payment validation.
• If a product is out of stock , a restocking period may be necessary.

3️⃣ Orders

🛍 How to order?

• The customer must create a user account on our site.
• The information entered must be accurate (address, name, email). Poké-Geek cannot be held responsible for any errors resulting in the impossibility of delivery.
• After validation, the customer receives an order confirmation email .

🚫 Right to refuse an order
Poké-Geek reserves the right to refuse any order in the following cases:

• Ongoing dispute with the client.
• Invalid or incorrect address preventing delivery.
• Suspicious or fraudulent order .

4️⃣ Price & Payment

💰 Prices displayed

• All our prices are indicated in euros (€) , excluding delivery costs .
• Prices may be changed at any time, but orders are billed at the price in effect at the time of validation .

💳 Accepted payment methods

• Bank card (Visa, MasterCard)
• PayPal

📌 Order validated only after full payment .

🌍 Customs fees and taxes (excluding EU & DOM-TOM)
If your order is shipped outside the European Union or to the French overseas departments and territories:

• Customs duties and local taxes may apply.
• These costs are the sole responsibility of the customer .

5️⃣ Delivery & Deadlines

📦 Delivery methods

• Mondial Relay (3 to 5 working days).
• Colissimo Suivi (with signature) (24 to 48 hours for Metropolitan France).

🚚 Order processing

• Shipping within 24 to 72 working hours after payment validation.
• Weekends, holidays and vacations are not included in the deadlines.

📌 Delivery areas

• Delivery to mainland France, Europe and certain international destinations .
• For any destination not listed, please contact us.

⚠️ Incorrect or inaccessible address

• If you make a typing error before shipping , please contact us immediately.
• If the order has already been shipped, it will be returned to the sender and may be reshipped at the customer's expense.

🔴 Damaged or open package?
Refuse delivery and inform us immediately. Once accepted, the package becomes your responsibility .

📌 More details on our Delivery page.

6️⃣ Right of withdrawal & Returns

🛍 Change your mind?

• In accordance with article L121-16 of the Consumer Code , you have 14 days after receipt to return a product to us.
• Return costs are the responsibility of the customer .

📦 Return conditions

• Product in its original condition , unopened , with intact packaging and invoice .
• Sealed cards, boosters, displays and boxes must not be opened .

🚫 Exclusions from the right of withdrawal

• Product unsealed, damaged, used or incomplete .
• Products on sale or in clearance .

📌 Refund within 5 days after receipt and verification .

7️⃣ Pokémon Card Sale

🎴 Cards sold individually

• All cards are new and handled only by our team .
• No complaints for printing defects (poor centering, cutting, white spots).

📦 Sale of lots

• Lots composed randomly and without duplicates within the same lot.
• No complaints possible , except in the event of an error on our part.

🔒 Sealed products

• Packed with care, but we are not responsible for minor sealing defects .

8️⃣ Complaints & Customer Service

📩 Claim deadline

• Within 48 hours of receiving the package.
• By email only with photos of the package before opening in case of problem.

⚠️ Warning about false claims
Any attempt at fraud, false accusation or modification of the contents of the package may result in:
🚫 Permanent closure of the customer account
⚖️ Legal proceedings

9️⃣ Jurisdiction & Data Protection

⚖️ Competent courts
These General Terms and Conditions are subject to French law . In the event of a dispute, the competent court is that of the registered office of Poké-Geek .

🔒 Data protection
In accordance with Law No. 78-17 of January 6, 1978 , the customer has the right to access, rectify and delete their personal data.

📩 For any inquiries, please contact us.