❓ Frequently Asked Questions (FAQ)

Who are we ?

Passionate about collectible card games (TCG & JCC), we are a team of true fans specializing in Pokémon, Yu-Gi-Oh!, Lorcan, Magic: The Gathering (MTG) or One Piece licenses.

Our goal? To offer you a selection of 100% official, high-quality products from official publishers, carefully chosen to satisfy all collectors and players.

We are continually enriching our catalog with:
✅ Collectible cards (boosters, displays, boxes, single cards)
✅ Goodies, manga, plush toys and accessories
✅ Protections and accessories for the game

Our ambition is to offer the best choice for all fans of TCG and popular licenses, with reliable and responsive service.

What are our opening hours?

🛒 Sale exclusively online .
📦 Order processing and customer service:
Monday - Friday: 10:00 a.m. to 5:00 p.m. (excluding public holidays).

Do we have a physical store?

🚫 No, we no longer have a physical store.
All our sales are now exclusively online on our website, we hope to welcome you in store soon.

Are our products official?

✅ Yes, 100% official!
All our items come directly from authorized suppliers and publishers . No counterfeits will ever be offered for sale on our site.

Are the cards sold individually new?

🎴 Yes, all our cards are brand new!
They are carefully protected as soon as they come out of the booster to guarantee their perfect condition.

What payment methods are accepted?

💳 You can pay for your purchases by:

• Bank card ( Visa, MasterCard )
• PayPal
• Stripe
• ShopPay

All payments are secure (HTTPS, we do not have access to any banking information)

When and how do we send your packages?

📦 Shipping Monday to Friday (excluding holidays and vacations).
🚀 Delivery times vary depending on the shipping method selected when placing your order and your location.
ℹ️ For more details, see our DELIVERY section.

My tracking number is not working, what should I do?

📍 It is normal for your tracking number to appear as invalid right after shipping. Once the shipping label is generated, it takes a few hours for the information to be updated by the carrier upon pickup at our warehouse.

⏳ If the problem persists after 24 hours, contact us so we can check the situation.

My package packaging is damaged, what should I do?

⚠️ Don't accept it!
If your package arrives damaged , it is possible that its contents have also been damaged. Refuse delivery and request its immediate return .

❌ Why?
Once accepted, the package becomes your responsibility, and it is difficult to prove where and when it was damaged.

✅ In case of immediate feedback, we will be able to offer you a quick and suitable solution .