📦 Delivery

🌍 Delivery areas

We ship your orders to mainland France , most European countries and several international destinations.

✈️ Do you want to ship to another country? Contact us to find out about available options.
📩 For shipping outside Europe, please contact us directly.

⏳ Delivery times

Your orders are shipped via:

• Mondial Relay : 3 to 5 working days
• Colissimo Suivi (with signature) : 24 to 48 hours for Metropolitan France

📦 Order processing:
Unless otherwise stated, orders are prepared and shipped within 24 to 72 hours after payment confirmation.

⚠️ Delivery times are given as an indication.
Weekends, public holidays and closing days are not included in these deadlines.

💰 Shipping & Customs

📍 Metropolitan France

Shipping costs are calculated based on weight and the carrier chosen when ordering. Rates for Monaco and Andorra are the same as those for mainland France.

🌎 Shipping outside Europe

• Customs clearance fees and taxes are the responsibility of the recipient.
• Some countries may apply customs duties upon arrival . Poke-Geek cannot be held responsible for these charges, which must be paid by the buyer.
  

📩 If your country is not listed in our shipping options, contact us for a shipping cost estimate.

📍 Order tracking

A tracking number will be sent to you by email as soon as your order is shipped.

ℹ️ Important note : It may take 24 hours for tracking to be activated , while the carrier records the information in its system.

📦 Pre-orders & group shipping

If your order contains items in stock and others on pre-order , it will only be shipped when all products are available .

⚠️ Receiving the package: essential checks

We take special care in packaging your products. However, in the event of a problem upon delivery:

🔴 Damaged or open package?
DO NOT SIGN and REFUSE delivery. The carrier will automatically return the package to our warehouse.

🔴 Package accepted but product(s) missing?
We cannot be held responsible if the package was accepted while damaged or open.

All our shipments are filmed and recorded in our warehouses during preparation.

🛑 Important : Once the package is received and signed, it becomes your responsibility.

✍️ Address error: what to do?

📌 Before shipping:
If you notice an error in your address after confirming your order, contact us immediately to correct it.

📌 After shipping:

• If the package has already been shipped, we cannot be held responsible for non-receipt .
• In the event of an incorrect or inaccessible address , the package will be returned to us. You can then:
  • Request a new shipment (additional shipping charges will apply).
  • Obtain a refund for products only (excluding shipping costs).